Privacy Policy

Effective Date: July 3, 2026

1. Introduction and Company Information

This Privacy Policy explains how NorthPeak Growth Studio collects, uses, discloses, stores, and protects personal information in connection with its growth-marketing services, website, communications, advertising, analytics, lead generation, and related business activities. NorthPeak Growth Studio is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.

NorthPeak Growth Studio
1200 Bay Street, Suite 2400
Toronto, ON M5R 2A5
Canada

Email: [email protected]
Phone: +1 (416) 782-4593

By using our website, engaging our services, or communicating with us, you acknowledge that your personal information may be handled as described in this Privacy Policy.

2. Data Collection and Processing

NorthPeak Growth Studio may collect personal information directly from you, automatically through our website and digital tools, and from third parties where permitted by law. The types of personal information we may collect include:

• Contact details such as name, email address, phone number, company name, job title, and mailing address;
• Account and communication information, including inquiries, messages, meeting notes, and service preferences;
• Business and marketing information, such as campaign objectives, lead data, website analytics, conversion data, and audience insights;
• Technical information, including IP address, browser type, device identifiers, operating system, referral source, pages visited, and interaction data;
• Billing and transaction information, where applicable, such as invoicing details and payment-related records;
• Any other information you choose to provide to us.

We may process personal information through methods such as collection, recording, organization, storage, use, disclosure, consultation, comparison, and deletion.

3. Purpose of Data Processing

NorthPeak Growth Studio processes personal information for the following purposes:

• To provide, manage, and improve our growth-marketing services;
• To respond to inquiries, requests, and communications;
• To assess business needs, prepare proposals, and manage client relationships;
• To operate and improve our website, analytics, and marketing performance;
• To conduct lead generation, audience segmentation, campaign optimization, and reporting;
• To send service-related notices, updates, and administrative communications;
• To comply with legal, regulatory, tax, accounting, and contractual obligations;
• To detect, prevent, and address fraud, security incidents, or misuse of our services;
• To protect our rights, property, and legitimate business interests;
• For any other purpose to which you consent or that is otherwise permitted by law.

4. Legal Basis for Processing

Under Canadian privacy law, we generally process personal information where we have a valid purpose and, where required, your knowledge and consent. Depending on the circumstances, NorthPeak Growth Studio may rely on one or more of the following grounds:

• Consent: You have given express or implied consent for the collection, use, or disclosure of your personal information;
• Contractual necessity: Processing is necessary to enter into, perform, or manage a contract with you or your organization;
• Legitimate business purposes: Processing is necessary for reasonable purposes related to our business, provided such purposes are appropriate and do not override your rights and interests;
• Legal obligation: Processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
• Protection of interests: Processing is necessary to protect our rights, security, property, or the safety of others.

Where consent is required, you may be asked to provide it at the time of collection or before a specific use or disclosure.

5. Data Sharing and Third Parties

NorthPeak Growth Studio may share personal information with trusted third parties only as necessary and subject to appropriate safeguards. These may include:

• Cloud hosting, IT, and security service providers;
• Customer relationship management, email delivery, and marketing automation platforms;
• Analytics, advertising, and measurement providers;
• Professional advisors, including legal, accounting, and compliance advisors;
• Payment processors and invoicing providers, where applicable;
• Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
• Business partners or subcontractors assisting in service delivery.

We do not sell personal information in the ordinary sense. If a disclosure is made in connection with a corporate transaction, merger, acquisition, financing, or restructuring, we will take reasonable steps to ensure the receiving party protects your personal information in a manner consistent with this Privacy Policy.

6. Data Transfer to Third Countries

Your personal information may be stored, processed, or accessed outside of Canada, including in the United States or other jurisdictions where our service providers operate. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

NorthPeak Growth Studio takes reasonable steps to ensure that cross-border transfers are protected by contractual, organizational, and technical safeguards appropriate to the sensitivity of the information.

7. Storage Duration

NorthPeak Growth Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, or reporting requirements, or to resolve disputes and enforce agreements.

Retention periods vary depending on the type of information and the purpose for which it is used. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you;
• Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: Request deletion of personal information in certain circumstances, subject to legal retention obligations;
• Restriction: Request that we limit the use of your personal information in certain situations;
• Data portability: Request a copy of certain personal information in a structured, commonly used format where applicable;
• Objection: Object to certain processing activities, including some forms of direct marketing, where applicable.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services, respond to requests, or continue a business relationship with you.

10. Right to Complain

If you have concerns about how NorthPeak Growth Studio handles your personal information, we encourage you to contact us first so that we may attempt to resolve the issue promptly and fairly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We encourage you to contact us before escalating a complaint so that we can address your concerns directly.

11. Data Security

NorthPeak Growth Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include access controls, encryption, secure storage, authentication procedures, staff confidentiality obligations, and regular review of security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

NorthPeak Growth Studio
1200 Bay Street, Suite 2400
Toronto, ON M5R 2A5
Canada

Email: [email protected]
Phone: +1 (416) 782-4593

13. Changes to Privacy Policy

NorthPeak Growth Studio may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website or by other appropriate communication methods.

The revised Privacy Policy will become effective on the date indicated at the top of the page unless otherwise stated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.